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Information Returns


Our returns and exchange policy is only applicable to products purchased from the Maison Balzac online store.

1. It’s ok to change your mind! If you are not completely satisfied with your purchase you can return it for a full refund within 7 days. Please allow 7 days for processing and understand that we cannot refund the cost of returning products to us. Please make sure sufficient care is taken in protecting the items during the return as we will not be able to refund items received broken.

Return address is:
Maison Balzac Pty Ltd
5 Clevedon Street,
Botany, 2019, NSW, Australia

2. All items must be returned unused, unaltered and in its original packaging.

3. You must advise us (bonjour@maisonbalzac.com) within 7 days of receipt prior returning your item.

4. Exchanges are subject to product availability however we will always do our best to accommodate you. We will cover the cost of sending the new item to you but the shipping of the goods back to us will be paid by you. How easy is this!