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Free shipping on domestic orders over $100

SHIPPING

AUSTRALIAN ORDERS

We offer a flat rate of $5 for any shipping within Australia. All domestic orders will be sent via same day or road express courier. Please note as we require someone to sign for this delivery we are unable to send to post office boxes.

Shipments leave our premises on Wednesday, Thursday and Friday. All orders placed before 2pm on Wednesday, Thursday and Friday will be processed and shipped the same day*. Delivery can take 1 – 4 business days depending on your location.

* Shipments are subject to product availability however we will always do our best to accommodate you.

INTERNATIONAL ORDERS

We offer a flat rate of $35 for International shippings. International orders will be shipped via TNT or DHL. All orders placed on Tuesday, Wednesday and Thursday will be processed and shipped within 24 hours*. Delivery can take 1 – 7 business days from date of pick up, depending on your location. Items are shipped DDU (Delivery Duty Unpaid) so you may have to pay import duties, customs and local sales taxes to release your delivery. Policies vary by country so please check with your customs office.

* Shipments are subject to product availability however we will always do our best to accommodate you.

TRACKING

Once your order has been dispatched you will receive an email with your tracking number.

DELIVERY

We will re-deliver, replace or refund the item (at your option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address.

TITLE & RISK

We remain the owner of the items we supply to you until you have paid in full all amounts that you owe us. The items are at your risk as soon as they leave our premises for delivery to you.

RETURNS


Our returns and exchange policy is only applicable to products purchased from the Maison Balzac online store.

1. It’s ok to change your mind! If you are not completely satisfied with your purchase you can return it for a full refund within 7 days. Please allow 7 days for processing and understand that we cannot refund the cost of returning products to us. Please make sure sufficient care is taken in protecting the items during the return as we will not be able to refund items received broken.

Return address is:
Maison Balzac Pty Ltd
5 Clevedon Street,
Botany, 2019, NSW, Australia

2. All items must be returned unused, unaltered and in its original packaging.

3. You must advise us (bonjour@maisonbalzac.com) within 7 days of receipt prior returning your item.

4. Exchanges are subject to product availability however we will always do our best to accommodate you. We will cover the cost of sending the new item to you but the shipping of the goods back to us will be paid by you. How easy is this!

CARE INSTRUCTIONS

We care for your safety so before you light a candle please be aware of the basic instructions below:

PLACE CANDLE ON A STABLE, HEAT RESISTANT SURFACE, AWAY FROM DRAUGHT AND CURTAINS. KEEP OUT OF REACH OF CHILDREN AND PETS, TRIM THE BLACK END OF THE WICK BEFORE EACH USE, DO NOT MOVE ONCE LIT, NEVER LEAVE YOUR BURNING CANDLE UNATTENDED AND BE CAREFUL THE GLASS MAY BECOME VERY HOT!