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PRIVACY POLICY

Maison Balzac will honour the commitment to keep your data safe and secure. Please review the below ways in which we use your information to ensure we meet all contractual obligations to you as a vendor:


Maison Balzac will use personal information provided by you to uphold contractual agreements to:

a) Deliver your purchases to your elected address.
b) Send service emails pertaining to your order.
c) Send emails about updates on new products or services. This is done to keep you up to date, and only with your express permission.

    You must not provide us with your personal information if you are under the age of 16 without the consent of you parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

    Maison Balzac will use payment information provided by you to uphold contractual agreements to:

    a) Receive payment for your order
    b) If required, to process a refund on your order
    c) For Fraud Prevention and Detection against either you or Maison Balzac

    Maison Balzac will use contact history provided by you to:

    a) Provide customer service and support
    b) To provide training material for our customer service team

    Maison Balzac will use purchase history and saved products provided by you to:

    a) Handle and process returns
    b) Understand which products you like to curate our collections and product offering.


    Any personal information provided to Maison Balzac is done so willingly and with your full consent. It is important to note that any information used for analytical, site improvement, product development, and staff training reasons listed above is aggregated and completely anonymised, ensuring no piece of information can identify you.

    Maison Balzac will not sell any of your information to any third party. However, out of necessity to fulfil our contract with you, we will share only relevant information with the following categories of companies:

    a) Payment Service Providers, Delivery/Courier Companies, and Warehouse Packers
    b) Credit Reference Agencies such as law enforcement and fraud detection and prevention agencies
    c) Companies and platforms approved by you through an opt in or linking decision, such as social media platforms.
    d) Third-parties we engage with for marketing activities

     

     YOUR RIGHTS UNDER THE GDPR

    If you are a European Resident, defined for the purposes of this Privacy Policy to include residents of the European Economic Area, United Kingdom and Switzerland, you have certain rights and protections under the law regarding the processing of your personal data.

    Legal Basis for Processing

    If you are a European Resident, we process your personal data when:

    a) We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the Maison Balzac products you have ordered).
    b) We have a legitimate interest in processing your personal data. For example, we may process your personal data for performance marketing activities, to conduct data analytics and to provide, secure, and improve our Services.
    c) We need to do so to comply with a legal obligation to which we are subject.
    d) We need to do so to protect your vital interests or those of others.
    e) We have your consent to do so, which you may withdraw at any time.

      Data Subject Requests

      If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may submit a request here.

       

      CONTACT INFORMATION

      Questions about the Privacy Policy should be sent to us at bonjour@maisonbalzac.com