eCommerce Customer Service Representative

We are currently seeking an experienced eCommerce customer service professional who loves making customers happy, and enjoys working in fun, fast paced environment.

What We Are Looking For

We are seeking a skilled individual who is personable, energetic, and capable of delivering online customer service to the highest of standards.

• Provide hands-on customer service via email and phone in a timely manner, ensuring we are providing best practice and customer care service
• Provide customer support on order status, billing, shipping and other customer service-related issues
• Daily processing of all eComm orders through Shopify and CIN7
• Liaise with postal and courier account managers and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur 
• Assist warehouse dispatch team to accurately pick, pack and dispatch orders after customer service enquiries have been dealt with
• Process of online client orders, returns and exchanges
• Proactively share and implement initiatives to elevate our client experience
• Assist with regular stock takes
• Keep up to date with new season product launches and promotional activities
• Provide accurate and succinct reporting when required
• Maintain a clean, safe and organised working environment
• Data entry and general administration where required

 Skills and Experience

• Experience in customer service, with a positive and proactive attitude
• Prior eCommerce experience preferably Shopify
• Excellent communication & relationship management skills
• Strong teamwork and analytical and problem solving skills
• Ability to prioritise and work to deadlines

Benefits

• Fun & supportive team 
• Successful & positive company
• Immediate start available
• On site private carpark